LEGAL NOTICE & TERMS OF SERVICE

Last updated: October 23, 2026

Welcome to VELMORA.

These Terms of Service govern your access to and use of the VELMORA online store and the purchase of products through our website.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. About VELMORA

VELMORA is an online retail store offering a selection of products to consumers through its e-commerce website.

The website operator's legally required identification and contact information is made available on the website in accordance with applicable laws.

2. Products

VELMORA makes reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the website are accurate.

Product images are provided for illustration purposes. Minor differences between product images and the actual product may occur.

VELMORA reserves the right to correct errors, update product information, or modify product availability at any time.

3. Orders

When you place an order, you are making an offer to purchase the products selected in your order.

After your order is submitted, you will receive an order confirmation by email.

An order is considered accepted once VELMORA has confirmed the order and/or dispatched the products, subject to applicable consumer rights.

VELMORA reserves the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, unauthorized transactions, pricing errors, product availability issues, or other circumstances permitted by law.

4. Prices and Payment

All prices displayed on the website are stated in the applicable currency and include applicable taxes where required by law.

Shipping costs, when applicable, are displayed before the customer completes the purchase.

Payments are processed through the payment methods made available at checkout.

VELMORA does not have access to customers' complete payment card details when payment is processed through third-party payment processors.

5. Shipping and Delivery

Available shipping methods, estimated delivery times, and applicable shipping costs are displayed during the checkout process or in the applicable shipping information provided on the website.

Delivery times are estimates and may be affected by circumstances outside VELMORA's reasonable control.

VELMORA is not responsible for delays caused by carriers, customs authorities, incorrect delivery information provided by the customer, or other circumstances beyond its reasonable control, without prejudice to mandatory consumer rights.

6. Right of Withdrawal

Where applicable under consumer protection law, consumers have the right to withdraw from a distance purchase within the legally prescribed withdrawal period without giving a reason.

The withdrawal period and applicable exceptions are explained in VELMORA's Refund and Returns Policy.

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including products made to the customer's specifications or products that cannot be returned for reasons of hygiene or health protection once unsealed.

7. Refunds and Returns

Customers wishing to return a product must follow the procedure described in VELMORA's Refund and Returns Policy.

Where a refund is approved, it will generally be issued using the original payment method, unless otherwise required or permitted by applicable law.

Mandatory statutory consumer rights remain unaffected by this policy.

8. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the product ordered, customers should contact VELMORA as soon as reasonably possible.

VELMORA will handle such situations in accordance with applicable consumer protection and statutory warranty laws.

9. Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, and contact information.

Customers must not use the website for unlawful purposes, fraudulent activities, or activities that could damage, disrupt, or interfere with the operation or security of the website.

10. Intellectual Property

Unless otherwise stated, the content of the VELMORA website, including text, graphics, logos, photographs, product descriptions, design elements, and other materials, is protected by applicable intellectual property laws.

The content may not be reproduced, distributed, modified, or commercially exploited without appropriate authorization.

11. Website Availability

VELMORA aims to maintain the availability and functionality of its website but does not guarantee that the website will always be available, uninterrupted, or free from errors.

VELMORA may temporarily suspend or modify the website for maintenance, security, technical, or operational reasons.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, VELMORA shall not be responsible for indirect losses resulting from circumstances beyond its reasonable control.

Nothing in these Terms affects mandatory consumer protection rights.

13. Personal Data

Personal information is processed in accordance with VELMORA's Privacy Policy.

The Privacy Policy explains how personal information is collected, used, stored, and protected.

14. Cookies

The website may use cookies and similar technologies.

Where required by applicable law, users will be provided with appropriate information and choices regarding non-essential cookies.

15. Applicable Law and Disputes

These Terms are governed by applicable mandatory consumer protection laws.

Consumers may benefit from mandatory protections provided by the laws of the country in which they reside.

Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

16. Contact

For questions concerning orders, products, returns, refunds, or these Terms of Service, customers may contact VELMORA through the contact details provided on the website.

VELMORA