PRIVACY POLICY

Last updated: October 23, 2026

VELMORA respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit or make a purchase from the VELMORA online store.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number, where provided

• Order information

• Payment and transaction information

• Account information, where applicable

• Information you provide when contacting customer support

• Technical information relating to your use of the website

• Information collected through cookies and similar technologies

VELMORA does not need to receive or store your complete payment card information when payments are processed by third-party payment providers.

2. How We Use Personal Information

Personal information may be used to:

• Process and fulfill orders

• Process payments

• Deliver purchased products

• Provide customer support

• Communicate with customers about orders

• Handle returns and refunds

• Prevent fraud and unauthorized transactions

• Maintain and improve the website

• Comply with legal and regulatory obligations

• Send marketing communications where legally permitted and where required consent has been obtained

3. Payment Processing

Payments may be processed through third-party payment providers.

Payment providers may process payment information in accordance with their own privacy policies and security procedures.

VELMORA does not intentionally collect or store complete payment card numbers when payment processing is handled by an external payment provider.

4. Sharing Personal Information

VELMORA may share personal information with service providers when necessary to operate the business and fulfill customer orders.

These service providers may include:

• Payment processors

• Shipping and delivery providers

• E-commerce and website technology providers

• Customer service providers

• Fraud prevention and security providers

• Analytics and technology providers

• Professional advisers where necessary

• Government authorities where legally required

VELMORA does not sell customers' personal information for monetary consideration where prohibited by applicable law.

5. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with legal obligations.

6. Data Security

VELMORA takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies

VELMORA may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and, where permitted, support marketing activities.

Where legally required, non-essential cookies will only be used after the appropriate consent has been obtained.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion where legally applicable

• Request restriction of processing

• Object to certain processing activities

• Request data portability where applicable

• Withdraw consent where processing is based on consent

• Lodge a complaint with a competent data protection authority

Requests concerning personal information may be submitted through VELMORA's available contact channels.

9. Children's Privacy

VELMORA does not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

10. Changes to This Privacy Policy

VELMORA may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

11. Contact

For privacy-related questions or requests, please contact VELMORA through the contact details provided on the website.

VELMORA